Shipping costs are calculated on the total weight of your order and delivery method selected. PalletLine Pallet and DPD Courier costs are for accessible post codes - Up to zone 3 of our transport companies rate card. If you think your delivery location is somewhat remote please contact us to confirm the delivery charge.
Pallet Delivery (PalletLine)
Pallet is the recommended delivery methods for bisque orders.
Discounts
Bisque Direct subsidise pallet delivery costs for orders over £400 (shown as Subtotal in the shopping cart). Additional subsidised delivery for orders over £800 and £1200 (both shown as Subtotal in the shopping cart). You will see all delivery options for your location when checking out.
Delivery schedule
Order with online payment by 11am any working weekday and Bisque Direct will aim to have your pallet ready for dispatch by the following working weekday (Mon - Fri). Orders can be dispatched on the same working day.
Standard Pallet delivery schedule is 2-3 days from day of dispatch. Bisque Direct will email a tracking link once your order has been dispatched. The delivery time slot provided on the tracking link is an estimate only. This is likely to change as the day progresses.
Re-Delivery
Pallets not delivered due to no one onsite to accept the delivery will be re-delivered on the next available day once the redelivery fee of 75% of the pallet delivery fee is paid. This is the actual delivery cost of a pallet not the discounted fee Bisque Direct charge based on order size.
Insurance
Items sent on a pallet are insured and any damage or breakages will be credited on the next order. Please send photographs of all damaged items to sales@bisquedirect.com along with your business name. Delivery charge will not be credited unless all the items received are damaged.
Courier Delivery (DPD)
All bisque is packed securely, bubble wrapped in a cardboard box. Courier deliveries are a great way to receive small emergency orders. However DPD courier and couriers in general are not the ideal shipping method for fragile items like ceramics. Some items cannot be ordered by courier due to their size and fragility. Please look for the DPD flag on the product image. Also note: courier deliveries have a 25kg limit.
Delivery schedule
Order with online payment by 11am on a working weekday Bisque Direct will aim to have your order dispatched by the following working weekday. (Mon - Fri). Orders can often be dispatched on the same working day.
DPD Courier will email and text a 1 hour delivery slot time on the day of delivery. Please ensure Bisque Direct have your current email and mobile number if you wish to receive these notifications.
Insurance
Bisque Direct do not recommend sending bisque by courier but will as long as customers accept that breakages may occur. The courier companies do not guarantee safe delivery and only carry bisque items if Bisque Direct accept that breakages may occur. If breakages occur, Bisque Direct will add an Internal Credit for the value of the broken items to your account. This Internal Credit can be used against your next order. Please note Bisque Direct will not send replacement items only unless customers pay the delivery cost. Bisque Direct will not refund the cost of broken items or the delivery cost. Always ensure you order more than you need incase breakages do occur.
Delivery Drop-off
All delivery drop off times are 8AM till 6PM Monday to Friday. Please ensure someone is available at the delivery address to receive and sign for your order. If you're unable to receive your order in this time window you must notify Bisque Direct via our "Enter Special Delivery Instructions" box on the checkout page where you choose the delivery service required. Timed or special deliveries will be quoted according to each individual requirement. Timed or special deliveries must be agreed in writing with Bisque Direct and additional charges paid prior to shipping your order.
Lost or damaged goods
You must inform us within 5 working days if the goods are lost or damaged in transit. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back orders
Back Orders: Items cannot be back ordered. For items shown as Out Of Stock on this website you will be able to view the product and select the link to be notified when the item returns to stock.
Tax Charges
For orders delivered within the UK, 20.0% VAT is added.
For orders exported to the EU member states and Worldwide 0.0% VAT is used (please see EU Shipping page). EU member states are required to supply their VAT number. Bisque Direct will clear orders into the EU. No paperwork, customs fees or duty are charged. Bisque Direct cover these.
For Worldwide import customs duties and any customs fees are paid by our customers (please see Worldwide Shipping page). Your local customs office will contact you when clearing the order into your country. Bisque Direct can supply the relative commodity codes in advance if required.